jeya9's Privacy Policy

jeya9 takes your privacy seriously. This privacy policy describes what information we collect when you use the jeya9 platform — whether you visit the website, create an account, play games, or carry out transactions — how that information is used, and what your rights are.

Please read this policy carefully. By registering with jeya9 or using any of its services, you agree to the terms of this privacy policy.

jeya9 only collects information that is necessary to provide safe and effective services. We may collect the following types of information:

1.1 Information You Provide Directly

Information you voluntarily provide when registering, logging in, or getting in touch:

• Full name and date of birth (for age verification)
• Email address and contact details
• Username and password (stored in encrypted form)
• National ID or passport details for identity verification
• Financial information — such as bKash, Nagad, Rocket, or Upay account numbers (used solely for processing transactions)
• Messages and complaint details submitted via live chat or email

1.2 Automatically Collected Information

When you use the jeya9 platform, our system automatically logs the following information:

• IP address and device type (mobile, tablet, desktop)
• Browser type and operating system version
• Time of entry and exit from the site, and pages visited
• Game session details — bet amounts, game history, win and loss records
• Transaction time, amount, and method
• Referral source — how you came to jeya9

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive limited information from approved third-party verification services. This information is used solely for security purposes.

jeya9 uses your information only for the legitimate purposes listed below. We never use your information without your permission or for reasons beyond those stated in this policy.

The jeya9 website uses cookies in your browser. Cookies are small text files stored in your browser or device that help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: The site cannot function properly without these. Maintaining login sessions and storing security tokens are examples.
• Functional Cookies: These cookies are used to remember your preferences — such as language settings or session information.
• Analytics Cookies: Used to analyse site traffic and usage patterns. This data is completely anonymous.
• Marketing Cookies: Only after your explicit consent, to help display relevant advertisements.

3.2 Cookie Control

You can accept or reject cookies at any time through your browser settings. However, disabling essential cookies may cause some jeya9 services to not function properly. Please refer to your browser's help section for more information.

jeya9 uses industry-standard technologies and practices to protect your information. Our security framework operates at the following levels:

• SSL/TLS Encryption: All communication between your browser and our servers is protected with 256-bit SSL encryption. The green lock icon in the address bar confirms you are using a secure connection.
• Password Hashing: Your password is never stored directly. It is transformed using a strong cryptographic hash algorithm.
• Access Control: Only authorised jeya9 staff can access your personal information, and only for limited purposes. All access is logged and audited.
• Secure Data Centres: Our servers are operated in data centres with physical security, fire suppression systems, and undisclosed locations.
• Regular Security Audits: Third-party experts regularly test our systems for vulnerabilities, and any risks are resolved promptly.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.

Although we maintain the highest security standards, it is not possible to guarantee complete security on the internet. It is your responsibility to keep your account password confidential and to avoid logging in on unfamiliar devices.

jeya9 does not sell or rent your personal information. However, limited information may be shared with trusted partners in specific circumstances:

5.1 Payment Processing

Information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer services. These partners operate under the supervision of relevant regulatory authorities and have their own privacy policies.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, or Ezugi may receive minimal technical information related to your game session. This information is only what is needed to run the game properly.

5.3 Legal Obligations

jeya9 may be required to disclose information in response to lawful legal instructions, court orders, or valid requests from regulatory authorities. In such cases, we always seek legal advice and provide only the minimum necessary information.

5.4 Technology Service Providers

We work with trusted technology partners for cloud hosting, cybersecurity, and managing technical infrastructure. These service providers operate under strict confidentiality agreements and may not use your information for their own purposes.

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Beyond the cases listed above, no information will be shared with any third party without your explicit prior consent.

jeya9 respects your rights regarding your information. Your key rights are described below:

6.1 Right of Access

You can find out at any time what information jeya9 holds about you. Contact the support team and, after identity verification, we will provide a complete report.

6.2 Right to Correction

If there is any error or incompleteness in the information we hold about you, you can request that it be corrected. Make the change yourself from account settings or get help via live chat.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right has some limitations — information related to legal obligations or ongoing transactions may need to be retained for a specified period.

6.4 Right to Object to Processing

You may object to marketing communications or non-essential data processing. Your request will be acted on without delay.

6.5 Data Portability

You may request a copy of your personal information in a structured, commonly used format (such as CSV).

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 working days.

jeya9 is an online gaming platform for adults. This service is only for individuals aged 21 (twenty-one) or older.

We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed at the time of registration.

If we become aware that a minor has used the platform, the relevant account will be closed immediately and all collected information will be deleted.

If a parent or legal guardian believes their child has created an account, please contact [email protected] immediately.

jeya9 will retain your personal information only for as long as it is necessary or required to be kept due to legal obligations.

8.1 Account Information

Retained for as long as your account is active and for a specified period after account closure based on legal requirements.

8.2 Financial Transaction Records

Transaction records may need to be retained for an extended period to comply with financial regulatory requirements and Anti-Money Laundering (AML) laws.

8.3 Inactive Accounts

For accounts that have been inactive for a long period, we may take steps to delete unnecessary information after notifying the user by email in advance.

8.4 Marketing Consent

Information collected for marketing communications is deleted or deactivated immediately upon withdrawal of your consent.

jeya9 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified at their registered email address.
• A notification banner may be displayed when accessing the site to inform users of the change.

If you continue to use jeya9 after the updated policy is published, it will be assumed that you have accepted the changes. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, the jeya9 support team is always ready to help.

This privacy policy is written entirely in Bengali and should be read together with jeya9's Terms and Conditions and Responsible Gaming policy.