jeya9 Terms and Conditions

1 General Information and Definitions

These terms and conditions ("Agreement") apply to users ("User", "Player") of the jeya9 platform ("Platform", "Site") and all its services. By accessing the platform, creating an account, or using any service, you confirm that you have read, understood, and agreed to all terms of this Agreement.

The key terms used in this document are defined as follows:

• "jeya9" or "Platform" — the online gaming site operated at https://jeya9.lat.
• "User" or "Player" — any person who has registered on the platform or is using its services.
• "Account" — the personal profile created through registration.
• "Bonus" — additional value or credits provided by the platform for promotional purposes.
• "Wagering Requirement" — the amount that must be wagered before a bonus can be withdrawn.
• "KYC" — Know Your Customer, meaning the identity verification process.

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2 Eligibility and Age Requirement

To use the jeya9 platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age. 21+
• You must reside in a legal jurisdiction where online gaming is not prohibited for you.
• You may create an account in your own name and for your own benefit only; not on behalf of or as a representative of anyone else.
• You must not be a person who has previously been banned from the platform by jeya9.

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3 Account Registration

When creating an account on jeya9, you must provide accurate and complete information. The following rules apply to account registration:

3.1 Single Account Rule

Each user may operate only one account. Creating multiple accounts is strictly prohibited. If multiple accounts are detected, all accounts will be closed and funds held in them may be forfeited.

3.2 Accuracy of Information

The name, date of birth, address, and contact details provided during registration must be correct. Providing false information or using a false identity will be considered a breach of the Agreement and may result in account closure.

3.3 Password Security

It is your responsibility to keep your account password confidential. Any unauthorized access to your account must be reported to jeya9 immediately. jeya9 is not liable for any transactions that occurred before such a report was made.

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4 Account Verification (KYC)

jeya9 may verify your identity at any time to ensure security and prevent money laundering. The following documents may be requested for verification:

• A clear photo of your National ID Card (NID) or passport.
• Proof of current address (utility bill or bank statement — issued within the last 3 months).
• Proof of ownership of the payment method (confirmation of bKash or Nagad account).

Withdrawals may be temporarily suspended until verification is complete. If the requested documents are not provided within 7 business days, the account may be restricted.

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5 Deposit and Withdrawal Policy

5.1 Deposit Rules

The minimum deposit amount is ৳300 (three hundred taka). jeya9 accepts the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Deposited funds must come only from an account held in the same name as the registered jeya9 account.

5.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the same payment method used for the deposit.

5.3 Third-Party Transactions Prohibited

Deposits or withdrawals through a third party are strictly prohibited. If such a transaction is detected, the account will be suspended immediately.

5.4 Transaction Verification

jeya9 reserves the right to hold any transaction pending additional verification. In cases of fraud or suspicious activity, the relevant authorities may be notified.

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6 Bonuses and Promotional Offers

jeya9 offers various bonuses for new and existing players. Please read these terms carefully before claiming a bonus:

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. Before this bonus can be withdrawn, the total of the original deposit plus the bonus must be wagered 15 times (wagering requirement 15x).

6.2 General Bonus Terms

• Each bonus offer has its own validity period; expired bonuses will be cancelled.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met.
• Claiming multiple bonuses from the same household, device, or IP address is prohibited.
• jeya9 reserves the right to change or cancel any bonus offer at any time.
• In the event of a bonus terms violation, the bonus and any associated winnings may be forfeited.

6.3 VIP Program

jeya9's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. As you advance to higher tiers, the weekly cashback rate increases — starting from a maximum of 0.3% at Bronze up to a maximum of 1.5% at Diamond. jeya9's decisions regarding VIP tier assignment and changes are final.

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7 Gaming Rules

The following rules apply at all times when playing on jeya9:

• Each game has its own rules; please read the relevant game rules before starting.
• If a game is interrupted due to a technical error, jeya9 will settle it based on the last confirmed state.
• Any unusual winnings obtained by exploiting software errors or bugs will be considered void.
• Any objection to a game result must be raised with support within 30 days.
• jeya9 reserves the right to temporarily or permanently suspend any game.

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8 Prohibited Activities

The following activities are entirely prohibited on the jeya9 platform:

• Any attempt at fraud, deception, or manipulation.
• Playing games using automated bots, scripts, or software.
• Money laundering or transacting with funds obtained from illegal sources.
• Harassing, threatening, or insulting other players.
• Bonus abuse or claiming bonuses using multiple accounts.
• Attempting to interfere with the platform's security systems.
• Unauthorized reproduction or distribution of any platform content.

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9 Responsible Gaming

jeya9 firmly believes in responsible gaming. Gaming should be an entertainment activity — not a way to solve financial problems. We are responsible toward our users:

• You can set deposit limits, betting limits, and session time limits on your own account.
• You may request a temporary break (cooling-off period) or permanent self-exclusion if needed.
• If you notice any signs of a gaming problem, contact our support team immediately.

For more information about responsible gaming, visit our Responsible Gaming page.

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10 Privacy and Data Protection

jeya9 places the highest importance on protecting your personal information. The platform uses SSL encryption. For a detailed description of how your information is collected, used, and stored, please read our Privacy Policy.

jeya9 does not sell your personal information to third parties. However, information may be disclosed where required by law, for fraud prevention, or in accordance with directives from regulatory bodies.

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11 Intellectual Property

All content on the jeya9 platform — logos, designs, text, graphics, software, and other elements — belongs to jeya9's intellectual property or is used under the appropriate license. Users may use the platform for their own personal and non-commercial purposes. Unauthorized copying, reproduction, distribution, or modification of any content is prohibited.

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12 Limitation of Liability

jeya9 is not liable in the following circumstances:

• If a game is interrupted due to loss of internet connection or a technical error.
• Service disruptions caused by third parties.
• Loss caused by the user's own negligence or mistakes.
• Consequences of events occurring outside the platform.
• Force Majeure circumstances — such as natural disasters, war, cyberattacks, and similar events.

jeya9's total liability shall in no case exceed the balance present in the relevant user's account at the time of the incident in question.

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13 Termination of Agreement

Either party may terminate this Agreement at any time:

13.1 Termination by User

You may request account closure at any time by contacting support. Please withdraw any existing balance before closing your account. If bonus wagering requirements have not been met, the bonus will be cancelled.

13.2 Termination by jeya9

In the event of a breach of these terms, jeya9 may suspend or close an account without prior notice. An account may also be closed for business reasons without cause, however in such cases any valid balance will be returned.

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14 Dispute Resolution

If a dispute arises, please follow the process below:

1. First, raise the matter with our support team via live chat or email.
2. If support is unable to resolve your issue, you may file a formal complaint within 30 days.
3. jeya9 will provide an initial response within 14 working days of receiving the complaint.
4. Disputes will be resolved through neutral mediation with the consent of both parties.

The applicable law and court jurisdiction for this agreement and any related disputes will be determined in accordance with the registered jurisdiction of the organization operating the platform.

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15 Terms & Conditions Changes

jeya9 reserves the right to modify these terms and conditions at any time. A notice will be published on the platform for significant changes. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

Therefore, it is advised to visit this page regularly to stay updated on the latest terms and conditions.

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16 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

Our support team is always ready to answer any of your questions.